Showing posts with label reader trust. Show all posts
Showing posts with label reader trust. Show all posts

Tuesday, February 11, 2014

"Loved your Book, but I'll Pass on the Free Copies!"

by A.M. Khalifa, thriller writer, Google+


Imagine you walk out of the cinema raving about how much you enjoyed the movie, only to find the director or even producer of the film walking up to you, thanking you for your vocal praise, and proposing something along the following:

“Given how much you've enjoyed my film, I'd like to offer you ten free tickets to give to your friends and family. People who you think may enjoy this film as much as you did.”

How would you react? I know what I would do, I would grab the opportunity. Free tickets, right?

For the oddest reason, the same principle doesn't seem to apply to books. Every time a reader has given me a particularly glowing review of my debut novel, Terminal Rage, and I've connected with them offering free copies to spread the love, they’ve balked at the suggestion. Even friends and acquaintances. It’s almost as if there’s something inherently dirty about evangelizing on behalf of a book, but it’s okay to do for a film or other content types.

My friend the talented writer and blogger Scott Whitmore says "there is a subtle difference between reviewing and promoting. I don’t mind reviewing a  book, but when you give me copies to hand out, now I’m part of your PR organization. Many may think: I really loved your book, and I said it in my review, but it isn't my job to physically move copies of it for you.”



Scott is on to something here, but I think it's also about the writer giving out the freebies. Or the perceived experience of the writer. If Lee Childs or Cormac McCarthy were to offer his readers free books for their contacts, I know I wouldn't dream of saying anything but a resounding yes, and then brag about it for the rest of my life.

With new writers, the psychology at work may be different. Perhaps the reader is unsure whether their taste is really on the money. Loving an indie book doesn't mean others will too, and if you promote it aggressively, only to discover that other people aren't as keen about it, you could risk your reputations as a taste maker. Whereas any odd book by an established writer seems like a safer bet, a great book by an unknown author is still laden with potential risk. The risk of being labeled as a lousy literary connoisseur among your peers.

But here is where it gets more interesting. I've found that without my intervention or offers of free books, readers who loved my novel eventually end up promoting it and recommending it to others, and coming back to tell me what they've done. What the hell?

As a new writer, selling books is buried way down on your list of priorities compared to your number one goal: to be read by as many people as possible. So giving away books left, right and center at a loss seems like a viable proposition to gain traction. That is until you realize it doesn't always work like that.

What if by giving away free books I am depriving readers of the challenge of getting their friends and family to get vested in their taste and vote with their money? It’s one thing to give someone a free book you've read and enjoyed, but a totally different challenge to recommend a book and ensure that it’s purchased, based on your good word. And maybe readers also feel cheated to have paid for the book, when the author is willing to give it away.

As much as being read is important, it seems that trying to trip-wire the basic principles of demand and supply may not be such a fancy proposal. What do you think?

Writers, do you find giving free copies to satisfied readers demystifies you as an author and somehow cheapens your brand? How about you, readers, is my analysis of the psychology of recommending books somehow accurate?

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My sizzling-hot #bestseller short story, The Jewish Neighbor is on sale for 99 cents on Amazon.



A.M. Khalifa's critically acclaimed debut novel, Terminal Rage, was recently described by Publishers Weekly as "dizzying, intricate, and entertaining."  He lives in Rome, Los Angeles, and Sydney, sometimes at the same time.

The ebook version of Terminal Rage is now on sale for $0.99 on Amazon.











Friday, April 29, 2011

Book Promotion and Reader Trust

by L.J. Sellers

Authors may feel pressured to invent new ways to promote their work, but unfortunately, some tactics are less ethical than others. We’ve all heard complaints from readers about five-star reviews written by the author’s family, but now some novelists have taken Amazon-ranking manipulation to a new level by gifting books to readers.

What’s wrong with giving away books? Nothing, in theory. I’ve given away hundreds of copies of my novels, both print and digital. But when an author gifts a book through Amazon, the transaction counts as a sale, and a lot of sales all at once can push a book higher in the rankings. Better visibility then results in more sales. I understand the motivation to do this, yet it strikes me as deceptive. The practice leads readers to purchase the book based on the assumption that many other readers have already done so. If readers knew the author was the main buyer of those copies, they might make a different decision.

So what is ethical and what is not? Having a friend or two read your book and post good reviews on various forums seems fine. For myself, I rarely solicit reviews, I’ve never asked anyone to post a review they didn’t fully support, and none of my family members have ever posted reviews of my novels. (At least not that I know about. If they’re posting anonymously, it might explain a few things. :) But having friends post five-star reviews of a book they didn’t read or didn’t like is not okay. Directly giving away copies of your books in any format is great promotion and lots of fun, but buying your own books to manipulate rankings is probably not a good idea.

As a guideline, I believe anything that would make a reader feel manipulated or lied to should be avoided. A lot of book promotion falls into a huge gray area of social networking and doesn’t have clear boundaries. For example, it's typically okay to talk about your books if someone else brings them up, but readers hate it when writers sidetrack a discussion to talk about their own novels. They get annoyed when writers anonymously start discussions about their work. Writers can openly start discussions about their work...if they've been participating in the forum long enough to make friends. It's a delicate social balance.

Some readers have become super sensitive to this trend. Last month, a reader started a thread about my Jackson books, just because she loved the series and wanted to share her discovery. Another forum participant immediately assumed I, or someone connected to me, had initiated the thread. I’ve never done that and the participant had no reason to believe I would, but clearly, enough authors engage in that sort of thing to make all of us look bad. I was delighted when other participants defended both me and my series, but the incident made me aware that writers as a group are developing a problem with reader trust.

Here’s another gray area: When is it okay to add someone to your email database? I’ve always assumed that if readers contact me about my novels or enter a contest to win a book, they'll expect me to add them to my newsletter file. Once they receive my mailing, which only goes out to announce new releases, they can immediately unsubscribe. Yet, this is not a clear area, and some readers may not want to be emailed without explicit permission. I’m still grappling with the ethics of this tactic.

This subject could be endless, so I’ll only bring up one more point. Writers who use Facebook and Twitter to exclusively promote their work do themselves more harm than good. It’s spam. Sending people you don’t really know invitations to read your work is also spam.

I’m not perfect, and I’ve made mistakes along the way. This post is intended to not only encourage authors to be ethical in their promotion but also to let readers know their trust is important to me.

Readers: What else do you consider annoying or unethical?
Writers: What has been your experience with these situations?

L.J. Sellers writes the bestselling Detective Jackson mysteries and standalone thrillers