Is Amazon's Punctuation Punctiliousness Persnickety?

By:  Kimberly Hitchens is the founder and owner of Booknook.biz, an ebook production company that has produced books for over 750 authors and imprints.

(The second part of this post appeared in the Booknook.Biz newsletter, newly renamed The Booknook Beacon [sorta]--yes, I'm a sucker for alliteration--so if you've read the newsletter, feel free to skip that bit.  If you skipped the Newsletter--for SHAME!--then read on.)

Amazon Attacks

No, sorry--if you're awaiting a single-breasted woman with a quiver full of arrows to come out swinging, you're to be sadly disappointed.  For those of you earning your filthy lucre by writing, however, nose up:  we had another one of our clients harangued by mega-publisher Amazon about "errors" in her book--with a politely-worded demand that the book be taken down, fixed and re-uploaded.

The history?  We're speaking here of a widely-respected woman author, Edgar-nominated, legacy published, who's put up a handful of her backlist titles on Amazon, as well as on Barnes & Noble's self-publishing platform, PubIt, with our assistance.  Over the past few years, she's put these books up one at a time, each taking some effort, as all of her backlist had to be scanned and OCR'd (have Optical Character Recognition run) first, then proofed,  then edited a skosh (oy, none of you are immune from the rewriting addiction!), and then converted and magically (ahem) made into ebooks.  Her titles aren't wee shorties, but hefty, good-sized books.  We recently received an email from her which contained the Amazon missive, which instructed her as already related, for--wait for it--a whopping TWELVE (12) missing periods (and one word with--gasp!--a space in it).  Yes, Virginia--missing periods, and, no, you're not pregnant.  Twelve missing periods in 90,000 words. 

Now, the part that slays me is--where is this editorial oversight when it comes to other titles?  Heavens, I wonder, am I the fool to bite the hand that feeds me?  But--I'm compelled to ask:  if editorial oversight and curation is to be imposed by Amazon, then what about titles like these?  Broken Bones, Cheryl Taylor and this beauty:  JFK VIP2RIP .  Twelve missing periods, compared to these, just as two exemplars?

My Theory, however, is:  

My theory runs like this, and I doubt it's an earth-shattering epiphany:  only those who get read, and who have fans, actually get audited.  In other words:  only those of you lucky to be talented enough, who have worked hard enough, have studied the craft enough, to write well enough to attract readers who care about your work, get these types of letters from Amazon, because it's your readers that send them the corrections.  The truly awful don't get read; don't attract readers; don't have fans that care about the quality of the work--and thus, slip through Mighty Amazon's Gates.  However, all that being said, the inequity of one author--who's paid a  lot of good money to get her (backlist) books up on Amazon, and in fine format, if I do say so myself--being told to "fix" the book and republish it, when books like those I've pointed out run about freely, like varmints gamboling on a newly-turfed lawn, seems grossly unfair.  I'm all for some curation--heavens know, you've all heard me whinge about it often enough--but if Amazon's going to police well-respected authors, then I think she needs to spend a little time looking beneath her own skirts, as well.   Self-publishing is self-publishing, regardless of whether it's Neil Gaiman or Cheryl Taylor, and inequitable enforcement seems a gross miscarriage for those who've done all the necessary heavy lifting, versus those who have not.  Why the discrepancy?

That's my primary note for this week; for those of you still equivocating about whether to spend that money on an editor, or whining about how "critique groups are mean," pay attention--suffering those crits may just save YOU a letter like this some day--and yours might be warranted.  

1st Annual WNBA National Writing Contest

No, guys, that is NOT the "Women's National Basketball Association," but, rather, the Women's National Books Association, and it has recently announced its first annual Writing Contest. The WNBA is a 90+ year old venerated organization of women and men across the broad spectrum of writing and publishing. Membership includes Editors, Publishers, Literary Agents, Professors, Academics, Librarians, Authors, Book Marketers and many others involved in the world of books.

Works may be submitted now until September 15th, and include unpublished fiction (short stories or novel excerpts) and poetry.

Interested?  They want only your "highest caliber work!"  Click here to find out more information.  

 Until next time, to mooch a phrase from someone worth mooching:  Good Night and Good Luck.  

Amazon's Quality Reviews

by L.J. Sellers, bestselling author of  provocative mysteries & thrillers

For today's post, I'm combining one of our most-viewed blogs with a piece I posted recently on my own blog—because they share a similar concern: Amazon's quality reviews.

Here's the core of the original post from Hitch, our ebook formatter.

Two other things have happened this month that are related to this. Which makes me think that this shan't be an isolated incident, and we in the biz need to pay closer attention to what we write, publish and produce. The two events are:

First, one of our top authors received a letter from Amazon, informing him/her that "During a quality assurance review of your title, we have found the following issue(s): Typo/formatting issues exist that may have been caused by an Optical Character Recognition (OCR) problem. An example is mentioned below:
"Don't forger that" should be ""Don't forget that"  
Please look for the same kind of errors throughout and make the necessary corrections to the title before republishing it. 

The interesting part is that this book wasn’t scanned, nor OCR’d; and it was professionally edited more than once. Amazon only provided the one instance of an “error.”

Another client, having crafted some rather unique content, had deliberately written scenes that were incoherent, to represent a protagonist in a comatose state. Amazon flatly yanked the title after customer complaints about the unreadability of the text.

What this tells me is that Amazon, having purged innumerable over-represented PD (Public Domain) titles, and every PLR (so-called, "Private Label Rights") book they could find, have decided that they are going to tackle the issue that everyone's been talking about: Curation

Which means one thing: real editing. Not Word's built-in spellchecker; not your Mom; real editors with real experience. Here at Booknook, we like the Twin Lizzies; Elisabeth Hallett and Elizabeth Lyon. Elisabeth Hallett, (Email here) specializes in line editing, as well as proofing and copyediting; Elizabeth Lyon (website here) is a freelance editor with more than 60 books under her belt, and can assist you with revisions and developmental editing, in addition to line editing services.
(And I add our blog member, Jodie Renner's editing services.)

And here's what I posted recently on my blog, Write First, Clean Later:

Sorry, but I need to vent a little. An recent email from Amazon had this to say:
During a quality assurance review of your title, we have found the following issue(s): Typos have been found in your book. For example:

• "blond hair off" should be "blonde hair off"
• "teen-agers thought" should be "teenagers thought"

Please look for the same kind of errors throughout and make the necessary corrections to the title before republishing it.

Seriously? Of all the millions of books out there—many of which have never been edited—they find fault with blond instead of blonde? And teen-agers instead of teenagers?

First, editing styles and word-use changes over time. Second, who cares? These are not errors, not compared to some of the stuff I’ve found in my other books. And when I think about some of the manuscripts I evaluated for iUniverse that are now selling on Amazon through KDP, I shudder at the bad grammar, incoherent sentence structure, and lack of punctuation.

So I have to wonder: Why The Sex Club? A book written by a seasoned journalist and edited by a professional? Did some readers complain because they didn’t like the title and content? And did that complaint trigger a “quality assurance review”? Is Amazon just going through the motions to make the complainers happy? For those of you not familiar with my work, the book is a PG mystery.

The upside is that Amazon didn’t necessarily require me to do anything. The email says “before republishing it.” Since I don’t plan to republish it, I think I’m okay to let it go.

But it’s kind of annoying, and it makes me wonder what the heck is going on. I think Amazon is right to conduct quality reviews, and I think it should refuse to publish some of the crap that it does. But its email to me makes no sense at all.

Anyone else had this experience?